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Customer Survey

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Impact Auto is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Impact Auto we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

Strongly
Agree
Agree Disagree Strongly
Disagree
Not
Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Discover More About Customer Survey At Impact Auto in Williamsburg

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Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

What Our Customers Are Saying

Amazing experience. I was visiting family and needed to get something checked out quickly. Marley was incredibly approachable, knowledgeable and willing to help when we couldn't find any other shop who would on short notice. If I still lived in town I'd make them my home shop! Highly recommend.

I called to make an appointment and when I described the issue they told me over the phone how to fix it myself. (It was apparently super easy). Other shops have charged me for the same issue in the past. This place did not. THANK YOU FOR YOUR HONESTY!!

Incredibly pleased. My husband recently inherited a 14 year old car from his grandmother that only had 47k miles on it. Needless to say, we figured it might need some work after being driven so little the last few years. Impact gave us an appointment for the same week I called, had a very friendly and knowledgable front desk staff, excellent mechanics who did the work, and didn't try and nickel and dime or talk us into needless repairs. They told us in order of what needed to be done the most and then did it the same day once we agreed. Couldn't be happier and would highly recommend them!

Incredibly pleased. My husband recently inherited a 14 year old car from his grandmother that only had 47k miles on it. Needless to say, we figured it might need some work after being driven so little the last few years. Impact gave us an appointment for the same week I called, had a very friendly and knowledgable front desk staff, excellent mechanics who did the work, and didn't try and nickel and dime or talk us into needless repairs. They told us in order of what needed to be done the most and then did it the same day once we agreed. Couldn't be happier and would highly recommend them!

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Partners

  • ASE (Automotive Service Excellence)
  • CARQUEST


  • TECH-NET Professional Auto Service - Trans