CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Amazing experience. I was visiting family and needed to get something checked out quickly. Marley was incredibly approachable, knowledgeable and willing to help when we couldn't find any other shop who would on short notice. If I still lived in town I'd make them my home shop! Highly recommend.
I called to make an appointment and when I described the issue they told me over the phone how to fix it myself. (It was apparently super easy). Other shops have charged me for the same issue in the past. This place did not. THANK YOU FOR YOUR HONESTY!!
Incredibly pleased. My husband recently inherited a 14 year old car from his grandmother that only had 47k miles on it. Needless to say, we figured it might need some work after being driven so little the last few years. Impact gave us an appointment for the same week I called, had a very friendly and knowledgable front desk staff, excellent mechanics who did the work, and didn't try and nickel and dime or talk us into needless repairs. They told us in order of what needed to be done the most and then did it the same day once we agreed. Couldn't be happier and would highly recommend them!
Incredibly pleased. My husband recently inherited a 14 year old car from his grandmother that only had 47k miles on it. Needless to say, we figured it might need some work after being driven so little the last few years. Impact gave us an appointment for the same week I called, had a very friendly and knowledgable front desk staff, excellent mechanics who did the work, and didn't try and nickel and dime or talk us into needless repairs. They told us in order of what needed to be done the most and then did it the same day once we agreed. Couldn't be happier and would highly recommend them!
